Knowing how to set yourself apart from the crowd is critical if you are to succeed in business.  Sometimes, it’s because you roast your own beans in house.  Other times it’s the special rub on the brisket that has been passed down for generations that creates killer bbq. Maybe, as in the case of Double Tree Hotels, it’s the chocolate chip cookie you’re greeted with when you arrive.

Or maybe, you’re one of my favourite companies, Thinkgeek.com  These guys are really unique right down to the cool monkey.  No wonder they’re sold out of their “singing monkey balls” seen here:

Thinkgeek is wonderfully unique and dedicated to their space.  In fact, I’d say they “own” their space of special geek swag.  Nearly 400K followers on Twitter agree with me too.  They do a heckuva job engaging with customers in all of their social media channels.  Simple, happy, geeky effectiveness.

Let us know if you have a favourite niche company that you love. 

In the area of social media however, uniqueness doesn’t always win the day.  In fact, quite the opposite.  For many it’s about their automated content.  There’s an audience who just want the top ten things you can do to make something better.  There are large amounts of twitter users who believe that the best way to use their account is to push other people’s content without creating their own.  Don’t get me wrong, RT’s and links to content are great but not solely.  At least in my opinion.

The flip side is true.  One shouldn’t be so unfocused so as to not be known for something or lose your purpose.    

Whatever your uniqueness is, celebrate it.  As annoying as Bill Zucker is for his use of upper case letters for EVERYTHING he says, he’s managed in his own way to entertain and engage, a tactic that for him is working just fine.  Is he getting more gigs as a result?  A question maybe the Zuck will answer for himself here.  I will say that general brand awareness has definitely increased over the past year or so I’ve been observing.  People love quirky entertainment and Zucker doesn’t take himself seriously and has a lot of fun with his fans.

 Check out the #damnyouzucker hashtag.  

This all started when he was working on a online video project with Kelsey Grammer called The Kelsey Grammer Bill Zucker Comedy Hour.  One of the bits they did was Zucker would steal all the toilet paper on Kelsey and he’s scream….you guessed it – “damn you Zucker!”

For us here at fusedlogic, we don’t steal people’s toilet paper.  That said, we feel we’re unique because of our live video streaming business – fusedlogicTV.  That really sets us apart from other digital agencies in terms of services offered.  Add to that our strict dedication to digital strategy development for years, our great clients, and we’re very different than the other guys. Well I suppose that, and my unique aerodynamics but that’s another story.   

Communicating a clear advantage is often difficult.  Lack of creativity, lack of experience, and in larger companies, the lack of internal processes or champions to support such thinking.  Often though, it’s a lack of guts.  Business people become experts in “the way it’s always been done”.  Now if you’re Coca Cola, then you’ve been taught by your customers to keep Coke’s formula the way it is. However, Coke has been an innovator in countless other ways since the new Coke fiasco.  A pretty tough thing to do in the beverage industry.  

Question of the Day

What sets you apart from the mundane in your industry?

I realize this isn’t a purely social media question, it’s a marketing one.  The social web is the perfect channel to amplify your unique message once you’ve identified it.  As we’ve seen above.

Get it right and people will want to come work for you.  Get it right and customers will want to buy from you.  Get it wrong and nobody will care about you.  You’ll blend in.

Who do you think is highly unique?  Is there a person, business or thing that’s super different?

Simple, you can add live streaming content to your website which will provide a unique content advantage for you at no upfront cost.

Also, if you’d like to create your own content on fusedlogicTV, we can help you with that too.  Just contact us: info[at]fusedlogic.com or 780-640-9339

If you want to embed the live stream simply copy and paste the code below into the HTML for a page or post for your site:

Watch this video collage of some of the most viral moments online and see if there’s anything there that you’ve spent money on in the content.  I recognize in advance that much of this content is simply private citizen calamity, misfortune and rudeness, so it’s good for a laugh.  The point is, a laugh, and very little else (unless you’re the head of the Diet Coke division).  Just having the numbers, (this video is well over 7 million views) doesn’t always equate to a whole lot unless in this case you attach advertising to this YouTube channel.

As part of this discussion we should remember that most on the Internet still like to “watch” versus “create” content as stated in this recent GIGAOM post.  So then, one could say that viral may still reach and create buzz among this large group of the online community and that may depending on the campaign trickle into financial gain.  For the men out there, when did you last buy an Old Spice product?  The better question might be, have you received an Old Spice product from your wife or girlfriend lately as inspired by over 110 million Old Spice brand views and that of Old Spice Guy, Isaiah Mustafa?  All indications from Neilsen are the numbers are up.  Also, Old Spice didn’t get these numbers from listening to bloggers and “specialists” whose main piece of advice is “just go play and have fun” with social media.  Watch out for that.

I believe that viral is more fleeting than social engagement.  Viral drives the “fad culture” of the net, whereas social engagement strategies look to influence through more meaningful discussion, sway opinion and inspire action as an end result.  Can an organization connect the two?  Absolutely, that’s precisely what Old Spice did.  They provided a balanced approach through multiple channels, including traditional media coverage.

Consider the much talked about “InspiredbyIceland” tourism campaign.  Certainly their iconic dance video went viral and here we are talking about it, and yet, my bags aren’t packed to catch a plane.  So is there value in viral?  Yes on a buzz awareness level there is no doubt, this campaign is getting Iceland talked about months after it launched.  In fact, before this campaign I don’t think I’ve ever spent this much of my time even considering this country.  Still to date, none of my hard earned cash is flowing into the Iceland tourism industry but that’s not to say there hasn’t been some impact.

Visitor numbers jumped 12% last year to around 1.23m people, or about four times Iceland’s population, with German, French and British visitors topping the list, and the trend is set to continue this year.

This research isn’t directly tied to the video campaign but I feel confident in saying that there is a segment of those tourism results that were influenced by the Iceland Tourism Board’s efforts.

There is continued response provided by some of the over 43,000 Facebook fans of the Inspired By Iceland Facebook fan page.  In order to find out the real impact however, one would have to do an analysis of how many of those fans actually hopped a Icelandair jet this year or inspired others to take a volcanic tour.

We should also ask ourselves if this viral campaign has served to increase “trust” in Iceland.  Iceland used to be one of the wealthiest countries in the world based on it’s financial industry.  That was all but erased with the global economic meltdown of 2009.  I’m not sure if dancing icelanders suggests that their banking industry is on the road to recovery but it certainly highlighted that there were deals to be had to visit this beautiful northern landscape.

There’s a business adage that says, “it’s always easier to sell an existing client than try to find a new one.”  Increased tourism equates to increased opportunities for a business relationship in other ways.  Visit on a holiday and possibly meet new people you may end up doing business with later.  That scenario happens every day around the world.  The money doesn’t flow overnight but it flows nonetheless.  Rarely do we see public evidence of this phenomenon at the granular level, rather it’s the stories over lunch that get told of how that deal was done, or this lead was generated.  Still it is possible to draw a correlation from viral video to tourism “krónur” to sustainable economic development but you have to dig and it’s much more than touting simple online traffic numbers.

Viral needs to cross the “fad chasm” and enter engagement before social media can claim victory and as suggested in a post written by Liana Evans on Clickz.com which inspired me to write this one, I believe viral and social media are very different, and should be connected.  Building a campaign with that in mind has a much greater chance of success than simply trying to do the goofiest thing in front of a camera you can think of to garner viewership and drive numbers.

Social media should support business process, too often social media is an orphaned concept that gets little respect within the top decision-making ranks.  This fragmented environment means that social media activities have little chance of supporting the overall enterprise and established business processes.  This is a common and in my opinion, a large mistake.

Most often social media projects are set-up in the I.T. department and a marketing executive launches a single campaign once all the accounts are set-up.  The media buy gets the lion’s share of marketing funds and the social media campaign is at a disadvantage to begin with.  If the executive or executive team isn’t prepared to commit to a deeper process integration long-term, that organization’s social media efforts will be less effective as a result.

An effective deployment of social media means a weaving of skills and brand objectives within an evolving corporate culture.  However, companies such as Zappos are rare.  Like anything in business, social media can come with risks, with every tweet a brand can be put at risk if the organization is operating without a clearly defined mandate.  This risk can be too much to handle for many organizations.  A recent example is described in this Brian Solis post about the NFL’s recent ban on tweets before, during and after games.

This “culture of sharing” if properly embraced can produce measurable and sustainable impacts within a marketplace, especially if employee teams become “cross-functional” and empowered where social media skills are concerned.  The real elements behind that success reside with the ability of the corporation’s culture to evolve. Can the business integrate, adapt and evolve existing processes to include social media?  Is there a management willingness to do this?  The question I hear most often in this discussion is related to “value.”

Here are some examples of companies generating share-holder value from delivering customer value within the social web.  Dell suggests $3 million dollars in one Information Week report from this Twitter account. http://twitter.com/dellOutlet

Here’s a great post by Jeremiah Owyang on how HP integrates social media into business processes.

Regardless of where your organization is in the above discussion, typically it all starts with someone inside who is a champion for the idea of adopting social media.  If you are that champion, stay strong.  You’re about to be up against some very strong “don’t rock the boat, we don’t understand it, it’s too risky” type resistance.  Start with education, it’s the key to moving forward.

When was the last time the number of “impressions” your ad campaign generated also told you how many conversations about your brand were happening in real-time?

When was the last time “frequency” explained how many times a customer mentioned your brand, product or service to others and the sentiment of that comment?

When was the last time the above information actually told you “why” people were buying your stuff?  Or why they didn’t buy?

The truth is, most organizations despite the decline are still spending large dollars in the traditional advertising space and are justifying these expenditures on metrics that are estimates in many cases.  Then those same executives look at social media investments with risk in their eyes, a lack of understanding and claiming there’s no way to measure.

Top executives claim there’s no budget for social media.

What they’re really saying is “we don’t understand.”  Then they provide a media buyer with $250,000.00 or more to go fire away at the big three, print, television, radio for a 90 day campaign.  Why?  Not because it’s necessarily the right answer but because it’s what they understand and the safe move.  Now in this recovering economy there are shifts in these patterns to be sure.  Much of the traditional ad industry is feeling the effects.

Every once and a while, I come across an executive who has thought the above questions through and has realized that the ability to hold conversations, build rapport, inspire action directly on a mass scale or one on one and track all of those activities is definitely appealing. “Welcome to the social web.”

Social media metrics do exist, they’re just different.

Social media is word-of-mouth advertising ON FIRE!  You have to change how you look at measuring things.  Measuring conversations is a hands on job.  You can’t just tally up the traffic numbers and say we won.  You have to dig deeper than that and it is possible to do so.

A strong online campaign will demonstrate “engagement” levels that will include a number of things.

My definition of social media “impressions” would constitute the number of times elements of your campaign get mentioned across blogs, articles, comments, video, images, mass-media, micro-sharing platforms, social networks.  This information would also include, “sentiment and influence within micro-tribes.”

Beyond just eyes seeing the message, many other things can be identified.  Did your message move or inspire further actions or discussion publicly online?  If it did, this can almost certainly be tracked.

What was the sentiment of action taken?  Are citizens blogging about your message, brand, product or service positively or negatively?  If they explain their position and why they feel the way they do that can be identified.  Did they spoof your television ad on Youtube?  Did they create a twitter hashtag and engage others on Twitter?

The interaction and what can learned within the social dynamics identified can help your organization understand your customer and their relationships or “social networks” better.  That understanding can lead to emotional engagements, emotional engagements can lead to influence and influence leads to action.  The social web is where you need to commit your resources long-term and you need to do it, yesterday.

Where’s the value?

The value is in the human connections and relationships generated between your brand and your customer.  Those connections properly nurtured will build loyalty and loyalty means repeat business and influencing new business.  The social web is the perfect environment for this.  That’s where the value is.  This doesn’t happen overnight and it isn’t easy.  However, the ability to amplify a message is immense and shouldn’t be ignored.  The problem isn’t with the social web, the problem is with current organizational mind-sets and it’s time for a change.  If you truly understood the social web, you’d never call it a fad.

• The Social Web Isn’t Just for the Young Anymore (gigaom.com)
• Forrester: Social networking grows up (infoworld.com)